Privacy Policy
Last Updated: 05.10.2026
At Serna Makina San. ve Tic. Ltd. Şti., we value the privacy of users who visit our website and individuals who contact us.
This Privacy Policy has been prepared to provide general information about the purposes and methods of processing personal data that may be collected when you visit our website, use our contact and quotation request forms, or communicate with us through our other communication channels.
1. Data Controller
Under the Personal Data Protection Law No. 6698 (“KVKK”), your personal data may be processed by the following company acting as the data controller:
Serna Makina San. ve Tic. Ltd. Şti.
Address: 5. O.S.B. 83575 No’lu Cad. No: 33 Şehitkamil / Gaziantep
Phone: +90 342 235 28 48
Email: sales@sernamakina.com
2. Personal Data That May Be Processed
The following personal data may be processed in connection with your use of our website and your communications with us:
- First and Last Name,
- Email Address,
- Phone Number,
- Company or Organization Information,
- Request, Message, and Quotation Information,
- Communication History,
- IP Address,
- Browser and Device Information,
- Website Usage and Access Logs,
- Technical Data Collected Through Cookies.
The information you provide may vary depending on the nature of your inquiry or quotation request.
3. Purposes of Processing Personal Data
Your personal data may be processed for the following purposes:
- Receiving and responding to your inquiries,
- Evaluation of your quotation requests,
- Providing information about products, production lines, and engineering solutions,
- Management of customer and prospective customer relationships,
- Conducting technical and commercial activities related to the requested product or service,
- Management of sales and after-sales processes,
- Management of business processes and customer communications,
- Ensuring Website Security,
- Detection of technical errors, misuse, and unauthorized access,
- Improving Website Performance,
- Responding to lawful requests from authorized public institutions and authorities,
- Fulfillment of legal obligations arising from applicable legislation.
Personal data is processed only in a manner that is relevant, limited, and proportionate to the purposes for which it is processed.
4. Methods of Collecting Personal Data
Your personal data;
- Contact and quotation request forms available on the website,
- Email,
- Telephone,
- Direct Communication with Our Company,
- Website Server Logs,
- Cookies and Similar Technologies,
may be collected electronically through automated or partially automated methods.
5. Legal Bases for Processing Personal Data
Your personal data may be processed in accordance with the relevant provisions of the KVKK and depending on the nature of the data processing activity, on the basis of:
- Being directly related to the establishment or performance of a contract,
- Being necessary for the data controller to fulfill its legal obligations,
- The processing of personal data being necessary for the establishment, exercise, or protection of a right,
- The processing of personal data being necessary for the legitimate interests of Serna Makina, provided that it does not violate the fundamental rights and freedoms of the data subject,
- İlgili kişinin açık rızasının bulunması
may be processed on the basis of one or more of these legal grounds.
For processing activities requiring explicit consent, your personal data will be processed based on your explicit consent, which will be obtained separately where necessary.
6. Transfer of Personal Data
Your personal data may be transferred, to the extent necessary for the purposes of processing and in accordance with applicable legislation, to:
- To Authorized Company Employees,
- To Information Technology and Hosting Service Providers,
- To Technical Infrastructure and Website Service Providers,
- To Legal, Accounting, and Consulting Service Providers,
- To Business Partners and Suppliers,
- To Authorized Public Institutions and Authorities,
- To Other Persons and Organizations Legally Authorized to Obtain Information
may be transferred.
When personal data is shared, care is taken to implement the necessary administrative and technical measures to ensure data security.
7. Transfer of Personal Data Abroad
If the servers of third-party technology services used on the website, such as hosting, email, analytics, security, content delivery networks (CDNs), or similar services, are located abroad, personal data may be transferred to countries outside Türkiye.
Such transfers are carried out in accordance with the conditions for transferring personal data abroad as stipulated by the KVKK and relevant legislation.
8. Cookies
Cookies may be used on our website to improve user experience, ensure security, and maintain the proper functioning of the website.
Cookies are generally classified as follows:
- Essential Cookies,
- Functional Cookies,
- Performance and Analytics Cookies,
- Preference Cookies
may be used.
Where non-essential cookies are used, user preferences or explicit consent are obtained when required by applicable legislation.
Detailed information about the cookies used on the website will be provided in the separately published Cookie Policy may be provided through.
9. Retention Period of Personal Data
Your personal data is retained for the period necessary to fulfill the purposes for which it is processed and in accordance with the retention periods stipulated by applicable legislation.
When the reasons requiring the processing of personal data no longer exist and there are no other legal obligations requiring their retention, the data is deleted, destroyed, or anonymized.
10. Data Security
Serna Makina ensures that personal data;
- To prevent unlawful processing of personal data,
- To prevent unlawful access to personal data,
- To ensure the secure storage of personal data
takes care to implement appropriate technical and administrative security measures for these purposes.
However, it should be noted that it is technically impossible to guarantee the absolute security of data transmitted over the internet.
11. Third-Party Websites
Our website may occasionally contain links to third-party websites.
Serna Makina is not responsible for the privacy and personal data processing practices of third-party websites accessed through these links.
We recommend that you review the privacy policy of any external website you visit.
12. Rights of the Data Subject Under the KVKK
Pursuant to Article 11 of the KVKK, individuals whose personal data is processed have the right to:
- To learn whether their personal data is being processed,
- To request information regarding the processing of their personal data, if it has been processed,
- To learn the purpose of processing their personal data and whether it is being used in accordance with that purpose,
- To know the third parties to whom their personal data has been transferred, whether domestically or abroad,
- To request the correction of personal data that has been processed incompletely or inaccurately,
- To request the deletion or destruction of personal data under the conditions stipulated by law,
- To request that the correction, deletion, or destruction of your personal data be communicated to third parties to whom the data has been transferred,
- To object to any outcome that is detrimental to them resulting from the analysis of their processed personal data exclusively through automated systems,
- To request compensation for damages suffered as a result of the unlawful processing of personal data
They have the aforementioned rights.
13. Application Procedure
You may submit your requests under the KVKK to Serna Makina through the following communication channels:
Serna Makina San. ve Tic. Ltd. Şti.
Address: 5. O.S.B. 83575 No’lu Cad. No: 33 Şehitkamil / Gaziantep
Phone: +90 342 235 28 48
Email: sales@sernamakina.com
Applications are reviewed in accordance with the applicable personal data protection legislation and finalized within the legally prescribed period.
Depending on the nature of the application, additional information or documents may be requested to verify your identity.
14. Updates to the Policy
Serna Makina reserves the right to update this Privacy Policy in accordance with changes in applicable legislation, technical updates made to the website, or changes that may occur in personal data processing activities.
The latest version of the policy is always published on the website.
Last Updated Date: 05.10.2026